Facility Maintenance and Operation
Facility Maintenance staff respond to needs in the facilities at the Richmond, Virginia Capitol Complex.
If your request is for maintenance of an EMERGENCY nature ( i.e. a broken water pipe, toilet flooding, etc.), call the BFM 1stService Desk at (804) 786-3578 for prompt service. If an individual does not answer (i.e. if you get an answering machine after normal business hours) call the Capitol Police (804) 786-HELP. We have on-call staff available 24 hours a day, seven days a week including holidays.
For maintenance requests of a NON-EMERGENCY nature (i.e. uncomfortable A/C or heat, a light burned out, trash not picked up, etc.), you may access the web-based 1stService Request form and submit the problem directly to our 1stService desk. When the 1stService Request has been reviewed and accepted, you will receive an email. If your request is found to be outside the scope of work or area of the Bureau, you will also be informed via email, with a reason for the non-acceptance.